agnesaepli.com Date: February 2026
1. Scope of Application 1.1 These General Terms and Conditions (“Terms and Conditions”) apply to all contracts concerning
- the purchase of digital content (e.g. e-books, PDFs, downloads) and
- the provision of mentoring, coaching and consulting services
offered or mediated through the website https://agnesaepli.com.
1.2 Deviating terms and conditions of the customer shall only become part of the contract if they have been expressly accepted in writing by Agnes Aepli.
2. Provider
Agnes Aepli
Tschudistrasse 53
9000 St. Gallen
Switzerland
Email: info@agnesaepli.com
3. Conclusion of Contract
3.1 Digital products: The presentation constitutes an invitation to place an order. The contract is concluded upon receipt of payment and activation of the download.
3.2 Mentoring / Services: The contract is concluded by mutual confirmation (e.g. by email after a free initial consultation or after your acceptance + invoice dispatch). Appointments are only considered confirmed after receipt of payment. 3.3 Contract language: German (or English, depending on communication).
4. Prices and Payment Terms
4.1 All prices are quoted in Swiss Francs (CHF).
4.2 Digital products: Payment is due immediately via [Stripe / PayPal / TWINT].
4.3 Mentoring / Services: Payment by bank transfer or TWINT. The full amount is due within 7 days, at the latest before the first session.
4.4 In the case of agreed instalment payments: All instalments are binding; in the event of payment default, sessions may be suspended.
5. Provision / Performance of Services
5.1 Digital products: Immediately after receipt of payment via download link or email.
5.2 Mentoring: Appointments online via Zoom / phone (or as agreed). You will receive the access data in good time. Technical requirements (internet, device, Zoom) are your responsibility.
5.3 Cancellation: Cancellation by you up to 24 hours before the appointment is free of charge; thereafter, the appointment will be charged in full (except in cases of force majeure / illness with proof).
6. Right of Withdrawal / Cancellation – Exclusion
6.1 In Switzerland, there is no statutory right of withdrawal or cancellation for distance contracts (Art. 40a ff. CO does not apply generally to online contracts).
6.2 Digital content: Upon commencement of provision (download / activation), the contract is fully performed → cancellation is excluded.
6.3 Mentoring / Services: For individually agreed, personal services (e.g. sessions tailored to your situation), any right of cancellation expires upon conclusion of the contract or upon commencement of performance (e.g. first conversation / appointment).
6.4 [Optional goodwill:] In exceptional cases, the provider may grant goodwill (e.g. credit for follow-up appointments); no legal claim exists.
7. Rights of Use / Copyright
7.1 Digital products: Simple, non-transferable right of use for personal, non-commercial purposes. Reproduction, distribution, making publicly available or modification is prohibited.
7.2 Content from sessions (recordings, materials): For personal use only; no distribution / publication without written consent.
8. Liability / Warranty
8.1 Mentoring / coaching is not psychotherapy / medical treatment. No success is guaranteed; the process requires your active participation.
8.2 Liability is limited to intent and gross negligence. No liability for immaterial damages, loss of profit or consequential damages.
8.3 Liability for personal injury remains in accordance with the law (no exclusion possible).
9. Data Protection
See separate Privacy Policy.
10. Changes to the Terms and Conditions
Changes will be published on the website. Continued use constitutes acceptance.
11. Final Provisions
11.1 Applicable law: Swiss law (Swiss Code of Obligations), exclusion of the UN Convention on Contracts for the International Sale of Goods.
11.2 Severability clause: Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.